Understanding Quality Management Systems


You may have stumbled across the abbreviation QMS, along with companies offering services to help you meet QMS requirements, but what is it?

Quality Management Systems (QMS)

QMS is the abbreviation for Quality Management Systems. QMS is a management systemthat involves formalised business policies, procedures, and processesin order to achieve the quality objectives, performance improvements and provide a foundation for sustainable development.In this way businesses can be coordinated towards meeting and maintaining customer, regulatory and other QMS requirements on a more effective and continuous basis.

It’s all about consistency

A common misconception among organisations is that effective quality management systems are meant to just improve their quality. It is correct that improving quality is an important aspect for any business, especially if there is a lack in quality in certain areas, but this is not the point of the QMS process.

The main objective is to be able to consistently provide products and services which meet the customer and applicable legislative requirements, and to do so by improving the quality standards. Constantly improving quality every day is unrealistic, which is why the focus is on improving processes. By utilising risk based thinking to reduce waste, motivating and engaging staff and alignment of the organisation, the quality of your product or service will increase to a higher standard automatically. With effective maintenance of the system, quality will consistently meet the defined standards and operate more efficientlyresulting in satisfied customers and improved profitability.

How does the QMS process work?

Two items that are widely used in QMS processes for effective quality management are Non-Conformance Reports (NCR) and Corrective Action Reports (CAR). These work well together, where the NCR is used first to identify deficiencies which are lowering the organisation’s quality output. This helps to effectivelydefine all internal and external deficiencies which need to be corrected.

The next step of the QMS process isfocused on balancing the customer and regulatory requirements and correcting the deficiencies. By using the CAR together with the NCR identifying the deficiencies and where exactly they come in becomes a lot easier, reducing the time required to decide on what needs to be corrected. By determining these causes earlier the process of correcting and reporting on them is quicker as well, and overall quality improvements become more efficient and consistent.

The concept of effective quality management is actually quite simple, but meeting the requirements for certification and implementation of these systems is quite complex. That is why you need to employ the services of the experts in QMS requirements at The Insight Company. Contact them to see how you can benefit from their experience and insights into effective quality management.

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